Philips AC1215/20 User Manual download pdf (Page 16)

8 Troubleshooting

This chapter summarizes the most common problems you could encounter with the air

purifier. If you are unable to solve the problem with the information below, visit

www.philips.com/support or contact the Consumer Care Center in your country.

Problem Possible solution

The air purier

does not work

even though it is

plugged in to the

wall outlet and

switched on.

• Try a different electrical outlet or check the wall switch.

• The filter alert status is displaying the filter code. Replace

the corresponding filter and reset the filter lifetime counter

(see chapter "Replacing the filter").

• If the problem persists, contact the Consumer Care Center

in your country.

The air purier

does not work

even though it is

switched on.

• The filter replacement indicator has been on continuously

but you have not replaced the corresponding filter, and the

air purifier is now locked. In this case, replace the filter and

reset the filter lifetime counter.

The air purier

accidentally

powers o.

• The air purifier restarts automatically and goes to the

previous mode when the power resumes.

The airow that

comes out of

the air outlet

is signicantly

weaker than

before.

• The pre-filter is dirty. Clean the pre-filter (see chapter

"Cleaning", for AC1215 only).

The air quality

does not improve,

even though the air

purier has been

operating for a

long time.

• One of the filters has not been placed in the air purifier or

the filter is not placed properly. Make sure that all filters

are properly installed in the following order, starting with

the innermost filter:

For AC1215:

1) NanoProtect filter HEPA Series 3 (FY1410); 2)

NanoProtect filter AC (FY1413) 3) pre-filter.

For AC1210:

1) NanoProtect filter HEPA Series 1 (FY1400).

• The air quality sensor is wet. Make sure that the air quality

sensor is clean and dry (see chapter "Cleaning").

14 EN

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Philips AC1215/20 User Manual Page 16

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