Philips 42PFL3704D/F7 User Manual download pdf (Page 36)

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No sound

on the TV

loudspeaker.

Volume level is set to zero - increase the volume

Sound is muted - press MUTE on the remote

control.

Audio cable is not connected - for AV connection,

ensure that the Audio L/R cable is connected as

described in Connect your devices (see ‘Connect

Your Devices’ on page 30 ) . If you use a component

cable, ensure that you have not crossed the red

audio cable with the red video cable.

Audio output setting for the accessory device is

incorrect. For HDMI connections, some accessory

devices have an HDMI audio output setting that

must be turned on for HDMI to HDMI connections.

Check if [SOUND] > [TV Speakers] > [Off] is set

to [On]. No sound will be output when

[TV Speakers] is set to [Off].

Bad picture

quality with

a coaxial

connection.

Standard deﬁ nition channels are not as clear as

high deﬁ nition channels - connect the devices via

component or HDMI cables.

Cannot control

your TV and

connected

devices with one

remote control.

Conﬁ rm that the connected devices are EasyLink

compliant and are connected to your TV via an

HDMI cable. Not all brands of devices such as DVD

players use the same system as Philips EasyLink.

Other brands might not work with Philips EasyLink.

Download an electronic copy

To obtain an electronic copy of this manual:

1 Point your browser to www.philips.com/support.

2 Choose your country of location.

3 Enter the model number or a keyword in the “Find your product”

ﬁ eld. Alternatively, you can browse the catalogue.

4 Click the description or model.

5 Under Product support, click user manuals.

If you cannot resolve your problem, refer to the FAQ for this TV at

www.philips.com/support.

If the problem remains unresolved, contact the Customer Support

Center in your country.

Warning

•

Do not attempt to repair the TV yourself. This may cause severe injury, irreparable

damage to your TV or void your warranty.

Note

•

Please have available your TV model and serial number before contacting us. These

numbers are available on the back and side of your TV, as well as on the packaging.

10 Troubleshooting

Problem Possible cause and solution

No power or

indicator light.

The TV is not connected to the power.

Press POWER at the side of the TV or on the

remote control.

Ensure that the AC power cord is connected tightly

to the TV power connector and to the power socket

outlet.

Remove the AC power cord from the power socket

outlet, wait 60 seconds and reconnect the AC power

cord.

Connect the TV to a different power socket outlet.

Error message

on the screen

with HDMI

connection.

HDCP authentication fail.

Ensure that your HDMI cable is certiﬁ ed.

Press SOURCE on the remote control to switch to

another source and then switch back to the HDMI

source.

Reset the accessory device and the TV.

Turn on the TV.

Select the HDMI channel.

Turn on the accessory device.

While the TV and the accessory device are powered

on, unplug either end of the HDMI cable and then

reinsert the cable.

No sound is

detected from

the PC.

An incorrect HDMI port is connected or an audio

cable is not connected.

Connect a DVI-HDM cable to the HDMI 1 port on

the TV.

Connect an audio cable to the DVI AUDIO IN port

on the TV.

Press SOURCE on the remote control, and select

the HDMI 1 source.

TV does not

respond to the

remote control.

Batteries are installed incorrectly, or low battery

power.

Ensure the indicator light on the TV blinks when you

press the remote control buttons.

Ensure that you are using the TV remote control.

Ensure that the batteries are inserted correctly and

do not need to be replaced.

Remove the AC power cord from the power socket

outlet, wait 60 seconds and reconnect the AC power

cord.

The picture

is distorted,

stretched out, or

has black bars

on the side or

top.

Broadcast video format.

Press FORMAT on the remote control to select the

best picture format.

For some accessory devices, the picture format must

be set in the accessory device.

The picture is

mostly red and

green, or the

picture misses

red when

connected to an

accessory device

via component

cables.

Insecure/incorrect connection.

Ensure all the connections are made according to

the color code.

Push the component cables all the way into the

YPbPr sockets on the TV.

No picture or

sound.

No picture or sound - ensure you have selected the

correct channel.

Incomplete channel installation

If the TV receives channels via an AV connection, set

the TV to the correct source input.

If the TV is connected directly to the wall via a

coaxial connection, perform the auto-installation

again.

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Philips 42PFL3704D/F7 User Manual Page 36

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