Philips HTS3541 Specifications download pdf (Page 25)

23

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8 Troubleshooting

Troubleshooting

Warning

• Risk of electric shock. Never remove the casing

of the product.

To keep the warranty valid, never try to repair the

product yourself.

If you have problems using this product, check the

following points before you request service. If you

still have a problem, visit www.philips.com/support.

Main unit

The buttons on the home theater do not work.

• Disconnect the home theater from the

power supply for a few minutes, then

reconnect.

Picture

No picture.

• Make sure that the TV is switched to the

correct source for the home theater.

No picture on a TV connected through HDMI.

• Make sure that you use a High Speed HDMI

cable to connect the home theater and TV.

Some Standard HDMI cables do not display

properly for some images, 3D video, or Deep

Color.

• Make sure that the HDMI cable is not faulty. If

it is faulty, replace it with a new cable.

• Press ( Home ) and then 731 on the

remote control to restore the default picture

resolution.

• Change the HDMI video setting, or wait for

10 seconds for auto recovery (see 'Picture

and video settings' on page 18 ) .

Disc does not play high-deﬁ nition video.

• Make sure that the disc contains high-

deﬁ nition video.

• Make sure that the TV supports high-

deﬁ nition video.

• Use an HDMI cable to connect to the TV.

Sound

No sound from home theater speakers.

• Connect the audio cable from your home

theater to your TV or other devices. You do

not need a separate audio connection when

the home theater and TV are connected

through an HDMI ARC connection.

• Set up the audio for the connected device

(see 'Set up the audio' on page 10 ) .

• Reset your home theater to its factory settings

(see 'Restore default settings' on page 19 ) ,

then switch it off and switch on again.

• On your home theater, press SOURCE

repeatedly to select the correct audio input.

Distorted sound or echo.

• If you play audio from the TV through the

home theater, make sure that the TV is muted.

Audio and video are not synchronized.

• 1) Press SOUND SETTINGS . 2) Press

the Navigation buttons (left/right) to select

AUD SYNC , and then press OK . 3) Press

the Navigation buttons (up/down) to

synchronize the audio with the video.

Play

Cannot play a disc.

• Clean the disc.

• Make sure that the home theater supports the

type of disc (see 'Media formats' on page 21 ) .

• Make sure that the home theater supports

the region code of the disc .

• If the disc is a DVD±RW or DVD±R disc,

make sure that it is ﬁ nalized.

Cannot play a DivX ﬁ le.

• Make sure that the DivX ﬁ le is encoded

according to the 'Home Theater Proﬁ le' with

the DivX encoder.

• Make sure that the DivX ﬁ le is complete.

DivX subtitles do not display correctly.

• Make sure that the subtitle ﬁ le name is the

same as the movie ﬁ le name (see 'Subtitles'

on page 13 ) .

• Select the correct character set: 1) Press

OPTIONS . 2) Select [Character Set] . 3) Select

the supported character set. 4) Press OK .

Cannot read the contents of a USB storage device.

• Make sure that the format of the USB storage

device is compatible with the home theater.

• Make sure that the ﬁ le system on the USB

storage device is supported by the home

theater.

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