Philips DS3880W User Manual download pdf (Page 24)

23

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8 Troubleshooting

Warning



Never remove the casing of this apparatus.

To keep the warranty valid, never try to repair

the system yourself.

If you encounter problems when using this

apparatus, check the following points before

requesting service. If the problem remains

unsolved, go to the Philips web site (www.

philips.com/welcome). When you contact

Philips, ensure that the apparatus is nearby

and the model number and serial number are

available.

No power

= Make sure that the AC power plug of the

device is connected properly.

= Make sure that there is power at the AC

outlet.

= Before you carry DS3880W for use on the

go, make sure to fully charge the built-in

battery.

No sound

= Adjust the volume.

= Check the Wi-Fi network connection. Set

up the network again if needed.

No response from the unit

= Press and hold both the + and - buttons

on DS3880W for more than 5 seconds

to reset the device. Then set up the Wi-Fi

network for DS3880W again.

= Disconnect and reconnect the AC power

plug, and then switch on the device again.

Wi-Fi network connection failed

= Check if your Wi-Fi router is Wi-Fi





routers.

= If your Wi-Fi router is Wi-Fi 802.11n



802.11b/g mode. DS3880W does not

support connection to routers with

802.11n only.

= This device does not support the WPS-

PIN method.

= If your Wi-Fi router supports WPS and

the WPS-PBC method but fails to connect

to DS3880W, try the manual Wi-Fi setup

method (see 'Scenario 2: Connect to a

non-WPS router' on page 10).

= Enable SSID broadcast on the Wi-Fi router.

= Keep away from potential sources of

interference which may affect Wi-Fi signal,

such as microwave ovens.

= If you fail to use your PC for Wi-Fi network

setup, check whether your PC is using a

Wi-Fi network. You cannot use Ethernet

connection for AirPlay network setup.

= Make sure that the SSID name of your

home router consists of alphanumeric

characters, with no space or special

characters like %/#/* inserted.

= If you choose to rename the AirPlay device

'Philips_Fidelio XXXX' in the setting

menu, do not use special characters or

symbols.

= For some new types of Wi-Fi routers, a

network name (SSID) may be created

automatically when you use WPS for

connection. Always change the default

network name (SSID) to a simple one that

consists of alphanumerical characters, and

also change the Wi-Fi security mode to

secure your network.

Occasional breaking of AirPlay music

streaming

Do one or all of the following:

= Move DS3880W closer to your Wi-Fi

router.

= Remove any obstacles between DS3880W

and your Wi-Fi router.

= Avoid using Wi-Fi channel which is

overlapped by the nearby Wi-Fi network.

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