Philips DSR7000R/17 User Manual download pdf (Page 129)

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Chapter 8

Troubleshooting

Contacting Customer Care

For questions about your Philips DVR

After checking the Troubleshooting chapter of this guide, you can call the Philips Service

Solutions Group at 1-866-628-8606 if you need help:

• Connecting your Receiver to your TV and other A/V equipment.

• With Guided Setup or daily phone calls that are failing.

• With a Receiver that does not function properly even after restarting it.

• With other questions regarding the recorder or remote control.

For questions about your DIRECTV

programming or DVR service

After checking troubleshooting, call DIRECTV Customer Care at

1-800-531-5000 if you need help:

• Activating or using a feature of the DIRECTV

programming or DVR service.

• Understanding an on-screen message regarding your service.

When you call either Philips or DIRECTV, you will need to provide your recorder's model

number, access card number and DVR serial number, all of which are located on a label

on the back of the recorder and on the System Information screen under Messages &

Setup.

Websites

You will find all of the most up to date information about DIRECTV's products and

services at the DIRECTV website, www.DIRECTV.com. The Philips website at

www.philips.com has links to a wide variety of products and information.

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Philips DSR7000R/17 User Manual Page 129