Philips 55PFL3907/F7 User Manual download pdf (Page 44)

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10Troubleshooting

Problem Possible cause and solution

No power or indicator light. The TV is not connected to the power.

Press

POWER at the side of the TV or on the remote control.

Ensure that the AC power cord is connected tightly to the TV power

connector and to the power socket outlet.

Remove the AC power cord from the power socket outlet, wait 60

seconds and reconnect the AC power cord.

Connect the TV to a different power socket outlet.

No picture or sound is

detected from the device

using HDMI 1-4 input jack.

HDCP authentication fail.

Ensure that your HDMI cable is certified.

Press SOURCE on the remote control to switch to another source

and then switch back to the HDMI source.

Reset the accessory device and the TV.

Turn on the TV.

Select the HDMI channel.

Turn on the accessory device.

While the TV and the accessory device are powered on, unplug either

end of the HDMI cable and then reinsert the cable.

No sound is detected from

the PC using PC input jack.

An audio cable is not connected.

Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV.

Press SOURCE on the remote control, and select the PC source.

No picture or sound is

detected from the PC using

HDMI 4 input jack.

An incorrect HDMI input jack is connected or an audio cable is not

connected.

Connect a HDMI-DVI cable to the HDMI 4 input jack on the TV.

Connect an audio cable to the PC / HDMI 4 AUDIO IN on the TV.

Press SOURCE on the remote control, and select the HDMI 4 source.

TV does not respond to

the remote control.

Batteries are installed incorrectly, or low battery power.

Ensure that you are using the TV remote control.

Ensure that the batteries are inserted correctly and do not need to

be replaced.

Remove the AC power cord from the power socket outlet, wait 60

seconds and reconnect the AC power cord.

The picture is distorted,

stretched out, or has black

bars on the side or top.

Broadcast video format.

Press FORMAT on the remote control to select the best picture

format.

For some accessory devices, the picture format must be set in the

accessory device.

The picture is mostly red

and green, or the picture

misses red when connected

to an accessory device via

component cables.

Insecure / incorrect connection.

Ensure all the connections are made according to the color code.

Push the component cables all the way into the YPbPr sockets on the

TV.

No picture or sound. No picture or sound - ensure you have selected the correct channel.

Incomplete channel installation.

If the TV receives channels via an AV connection, set the TV to the

correct source input.

If the TV is connected directly to the wall via a coaxial connection,

perform the autoprogram again.

No sound on the TV

loudspeaker.

Volume level is set to zero - increase the volume.

Sound is muted - press MUTE on the remote control.

Audio cable is not connected - for AV connection, ensure that the

Audio L/R cable is connected as described in Connecting your devices.

(See ‘Connecting your devices’ on page 39.) If you use a component

cable, ensure that you have not crossed the red audio cable with the

red video cable.

Audio output setting for the accessory device is incorrect. For HDMI

connections, some accessory devices have an HDMI audio output

setting that must be turned on for HDMI to HDMI connections.

Check if [Sound] > [TVSpeakers] >[Off] is set to [On].

No sound will be output when[TVSpeakers]is set to[Off].

Bad picture quality with a

coaxial connection.

Standard definition channels are not as clear as high definition channels

- connect the devices via component or HDMI cables.

Cannot control your TV

and connected devices with

one remote control.

Confirm that the connected devices are EasyLink compliant and are

connected to your TV via an HDMI cable. Not all brands of devices

such as Blu-ray Disc players use the same system as Philips EasyLink.

Other brands might not work with Philips EasyLink.

Folder or files stored on

DLNA home media server

are not displayed in the

file list or cannot be played

back.

Check the setting on your home media server.

(Refer to the user manual of the home media server.)

Check the network connection and settings.

Cannot use Netflix feature. Netflix is available only in the United States.

Check if the network connection is properly made.

Visit www.netflix.com/Philips on your PC and become a Netflix

member.

Cannot add movies or TV

episodes to the Instant

Queue.

Visit www.netflix.com on your PC.

Cannot use VUDU feature. VUDU is available only in the United States.

Check if the network connection is properly made.

Cannot rent or buy

movies / TV episodes on

VUDU.

You need to activate the VUDU account. (Refer to page 17.)

Log into your account at http://my.vudu.com and check your payment

information.

The picture quality of

streaming movie (Netflix,

Film Fresh or VUDU) is

poor.

Check the speed of your internet connection. You need speeds of at

least 8 Mbps to this player for high quality uninterrupted playback.

Streaming movie (Netflix,

Film Fresh or VUDU) often

stops or starts buffering

during playback.

Contact your internet service provider to troubleshoot your internet

connection for speed and line quality. Consistent line quality and speed

are very important for internet video playback.

Even though the speed of

the internet connection

improves during playback,

the picture quality of Netflix

streaming movie does not

improve.

The picture quality does not change during playback.

The picture quality differs depending on the speed of internet

connection at the time of loading.

Cannot use Film Fresh

feature.

Film Fresh is available only in the United States.

Check if the network connection is properly made.

Visit http://filmfresh.roxionow.com/ (Film Fresh) on your PC and create

an account.

Cannot use Pandora

feature.

Check if the network connection is properly made.

Pandora is available only in the United States.

You must create a Pandora account and activate this unit.

(Refer to ‘Activating Pandora’ on page 19.)

The audio of internet radio

station interrupted.

vTuner server, station or the internet connection is busy.

The bit rate of the station is high.

Cannot connect to the

network.

Check if the Ethernet cable connection is properly made.

Turn on the modem or broadband router.

Check the network settings.

Check if the broadband router and/or modem is correctly connected.

Cannot connect to the

network while my PC is

connected to the network.

Check the content of your internet service contract to see if your

internet Service Provider prevents multiple terminals connecting at the

same time.

Cannot play back internet

radio.

Check if the network connection is properly made.

Check the firewall setting of the modem or router.

For some stations, playback is not available on this unit.

The quality of the internet

radio audio is poor or noise

occurs during playback of

internet station.

The bit rate of the station is low.

Cannot use the wireless

connection.

Check if the Wireless LAN Access Point (AP) (e.g. wireless router) is

oriented properly or not placed too close between them.

Once you have activated the wireless connection please wait 30

seconds for the connection to be established after turning on the unit,

before trying to access network features such as Net TV.

Cannot get into the

PC's screen even the Philips

Wireless MediaConnect is

launched.

The start up screen (PHILIPS logo with spinning circle) keep

displaying until the unit found the PC that is running Philips Wireless

MediaConnect.

Make sure if the network connection is connected properly.

Check if your PC runs Philips Wireless MediaConnect.

Make sure your TV and PC are connected on the same network.

I have a 1.8GHz CPU but

MediaConnect does not

work on my PC.

For smooth operation of your PC while Philips MediaConnect is running

you need a mainstream dual core processor from Intel

or AMD.

Intel

: Core™2Duo or Core™ i3/5/7 @ 1.8GHz or higher.

AMD : Athlon II X2, Turion II Dual-Core™ or Phenom X2 @ 2GHz or

higher.

Downloadinganelectroniccopy

To obtain an electronic copy of this manual :

1 Point your browser to www.philips.com/support

2 Choose your country of location.

3 Enter the model number or a keyword in the “ Find your product ”

eld. Alternatively, you can browse the catalog.

4 Click the description or model.

5 Under Product support, click “ User manuals ”.

Contactus

If you cannot resolve your problem, refer to the FAQ for this TV at

www.philips.com/support

If the problem remains unresolved, contact the Customer Support

Center in your country.

Warning

•

Do not attempt to repair the TV yourself. This may cause severe injury, irreparable

damage to your TV or void your warranty.

Note

•

Please have available your TV model and serial number before contacting us. These

numbers are available on the back and side of your TV, as well as on the packaging.

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Philips 55PFL3907/F7 User Manual Page 44

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