Philips Laserfax 935 User Manual download pdf (Page 33)

Service 33

Problems with Faxing

Fax transmissions are constantly interrupted. Try to send the fax manually:

Press

and dial the number. If the recipient is using an an-

swering machine, wait until you hear a whistling tone. Press

It is possible that the recipient's device is not ready to re-

ceive.

Fax transmission to a fax number is not possible. Call the number and check whether the number is a fax

number and whether the connected fax device is ready to

receive (whistling tone or silence). You can eavesdrop while

the connection is establish (page 14).

Faxes sent are of poor quality. Modify the resolution.

Test the device by making a copy of the document. If the

device is in order, the device of the recipient might be de-

fective.

Test the scanner by printing the functions list (press ¨, 1

and OK). If the function list is printed perfectly, it is pos-

sible the scanner is dirty or defective. Clean the scanner.

No fax reception Check whether the manual fax reception mode is set. The

device will not receive faxes on its own (page 28).

You hear a whistling tone or silence in the handset. The call is a fax. Press o on the device. Press *5 on the

additional telephone. Hang up.

Problems with Printing

No printing

Printing is interrupted.

Paper or document jam, no paper or toner cartridge.

Follow the instructions on the display.

Copy is blank or the recipient has received a blank sheet Insert the documents face down into the document feeder.

The device produces white lines when printing. Clean the toner drum with a soft cloth.

Clean the scanner (also see chapter Cleaning, page 32).

The device produces black lines when printing. The toner cartridge is damaged and must be replaced. Use

only original consumable materials.

The device makes a noise during printing. The toner cartridge is almost empty and must be replaced.

Use only original consumable materials.

Received faxes and copies are too light. The sender’s device is not set optimally.

If the copy is also too light the toner is almost all gone and

must be replaced. Use only original consumable materials.

Problems with the PC

Message on the PC: No connection to the printer Check the installation of the device. Check whether the

USB cable is connected and the Companion Suite LL

software is installed on to the PC.

Check whether the device is installed in the printer menu

of the PC as Laser Printer Scanner.

It is possible that a firewall or anti-virus programme in-

stalled is disrupting the connection to the device.

Message on the PC: Check the printer The toner cartridge is almost empty and must be replaced.

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Philips Laserfax 935 User Manual Page 33

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