Philips DVP3850 User Manual download pdf (Page 20)

20 EN

Troubleshooting

Warning

Risk of electric shock. Never remove the casing of the player. •

To keep the warranty valid, never try to repair the player yourself.

If you have problems using this player, check the following points before you request service. If you still

have a problem, register your player and get support at www.philips.com/welcome.

If you contact Philips, you will be asked for the model and serial number of this player. The model

number and serial number are on the back of this player. Write the numbers here:

Model No. __________________________

Serial No. ___________________________

No picture.

Refer to the TV user manual for how to select the correct video input channel. •

Switch to the default mode if the progressive scan setting or the TV system setting is changed. •

No sound output from the TV.

Make sure that the audio cables are connected to the audio input sockets that are grouped with •

the selected video input sockets.

No sound during DivX video playback.

The audio codes are not supported. •

Disc or USB storage device cannot be read.

Make sure that this player supports the disc or USB storage device. (Refer to “ • Speciﬁ cations ” >

“ Playable media ”)

For a recorded disc, make sure that the disc is ﬁ nalized. •

Recorded ﬁ les (JPEG, MP3, WMA) cannot be played or read.

Make sure that the ﬁ le was recorded in the format of UDF, ISO9660, or JOLIET.•

Make sure that the number of ﬁ les does not exceed the limitation (648 ﬁ les maximum). •

Make sure that this player supports these ﬁ les. (Refer to “ • Speciﬁ cations ” > “ Playable media ”)

DivX video ﬁ les cannot be played.

Make sure that the DivX video ﬁ le is complete and the ﬁ le extension is correct. •

DRM-protected video ﬁ les that are stored on a USB ﬂ ash drive cannot be played through an •

analog video connection (for example, composite, component, and scart). Transfer the video

content onto a supported disc, or use an HDMI connection to play these ﬁ

les.

DivX subtitles are not displayed correctly.

Make sure that the subtitle ﬁ lename is the same as the video ﬁ lename. •

Make sure that the DivX video ﬁ le and the subtitle ﬁ le are saved under the same directory. •

Select the character set that supports the subtitle. (Refer to • [Preference] > [DivX Subtitle] )

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Philips DVP3850 User Manual Page 20