Philips SNU5600/00 User Manual download pdf (Page 15)

Frequently Asked Questions

8 Frequently asked questions

In this chapter you will find the most frequently asked questions and

answers about your Wireless USB Adapter. Check them and our web

site www.philips.com/welcome before contacting our technical support.

Set-up

My PC cannot find the Wireless USB Adapter/The network

driver does not install correctly

• Check that your USB Adapter is properly connected.

• If you use a USB cable, check that the USB cable is securely connected

to the USB connectors of both the adapter and of your PC.

• Check that your USB Adapter is not damaged.

• Check for any hardware problems, such as physical damage to the

adapter’s connector.

• Check that the USB port you use is not defective. Try to connect the

adapter to another USB port. If this also fails, test your computer with

another USB device that is known to operate correctly.

• If there are other network adapters in the computer, they may be

causing conflicts. Remove all other adapters from the computer and

test the wireless adapter separately.

If it still does not work, try re-installing the wireless USB adapter from

the original Installation CD. Restart your PC.

I cannot access any network resources from the computer

• Make sure the computer and other network devices are receiving

power.

I have no access to a Windows or NetWare service on the

network

• Check that you have enabled and configured the service correctly. If

you cannot connect to a particular server, be sure that you have

access rights and a valid ID and password. If you cannot access the

Internet, be sure you have configured your system for TCP/IP.

My Wireless USB Adapter cannot communicate with a

computer in the network when configured for Infrastructure

mode

• Make sure the access point that the router is associated with is

powered on.

• Reposition your Wireless USB Adapter.

• Make sure the SSID and the network encryption key are the same as

those used by the wireless access point.

My network speed does not exceed 11 Mbps

• Connect the Wireless USB Adapter to a hi-speed USB 2.0 port for

maximum speed.

• Make sure all network components are suitable for high network

speeds.

Product behaviour

The link green LED on the Wireless USB Adapter does not

light

• Make sure that the computer and other network devices are

receiving power.

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Philips SNU5600/00 User Manual Page 15

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