Philips 349P7FUBEB/00 User Manual download pdf (Page 29)

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8.Troubleshooting & FAQs

application may result in severe

“burn-in” or “after-image” or “ghost

image” symptoms that will not

disappear and cannot be repaired.

The damage mentioned above is

not covered under your warranty.

Image appears distorted. Text is fuzzy

or blurred.

• Set the PC’s display resolution

to the same mode as monitor’s

recommended screen native

resolution.

Green, red, blue, dark, and white dots

appears on the screen

• The remaining dots are normal

characteristic of the liquid crystal

used in today’s technology, Please

refer the pixel policy for more detail.

Audio problem

No sound

• Check if audio cable is connected to

PC and monitor correctly.

• Ensure audio is not muted. Press

OSD “Menu”, select “Audio” then

“Mute”. Check it on “Off” position.

• Press “Volume” in OSD main control

to adjust the volume.

8.2 General FAQs

Q1: When I install my monitor what

should I do if the screen shows

'Cannot display this video

mode'?

Ans.: Recommended resolution for

this monitor: 3440 x 1440 @ 60

Hz.

• Unplug all cables, then connect your

PC to the monitor that you used

previously.

• In the Windows Start Menu, select

Settings/Control Panel. In the

Control Panel Window, select the

Display icon. Inside the Display

Control Panel, select the 'Settings'

tab. Under the setting tab, in box

labelled 'desktop area', move the

sidebar to 3440 x 1440 pixels.

• Open 'Advanced Properties' and

set the Refresh Rate to 60 Hz, then

click OK.

• Restart your computer and repeat

step 2 and 3 to verify that your PC is

set at 3440 x 1440 @ 60 Hz.

• Shut down your computer,

disconnect your old monitor and

reconnect your Philips monitor.

• Turn on your monitor and then turn

on your PC.

Q2: What is the recommended

refresh rate for monitor?

Ans.: Recommended refresh rate in

monitors is 60 Hz, In case of any

disturbance on screen, you can

set it up to 75 Hz to see if that

removes the disturbance.

Q3: What are the .inf and .icm files on

the user manual? How do I install

the drivers (.inf and .icm)?

Ans.: These are the driver files for your

monitor. Follow the instructions

in your user manual to install the

drivers. Your computer may ask

you for monitor drivers (.inf and

.icm files) or a driver disk when

you first install your monitor.

Q4: How do I adjust the resolution?

Ans.: Your video card/graphic driver

and monitor together determine

the available resolutions. You

can select the desired resolution

under Windows

®

Control Panel

with the "Display properties".

Q5: What if I get lost when I am

making monitor adjustments via

OSD?

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