Philips DS9830W User Manual download pdf (Page 28)

26 EN

9 Troubleshooting

Warning

• Neverremovethecasingofthisapparatus.

Tokeepthewarrantyvalid,nevertrytorepair

thesystemyourself.

If you encounter problems when using this

apparatus,checkthefollowingpointsbefore

requestingservice.Iftheproblemremains

unsolved,gotothePhilipswebsite(www.

philips.com/welcome).Whenyoucontact

Philips,ensurethattheapparatusisnearby

and the model number and serial number are

available.

No power

• Make sure that the AC power plug of the

deviceisconnectedproperly.

• Make sure that there is power at the AC

outlet.

No sound

• Adjustthevolume.

• Checkthenetworkconnection.Set up the

network again if needed (see 'Connect to

your home Wi-Fi network for AirPlay' on

page 10).

• Check if you have selected the correct

audiosource.

No response from the unit

• Press and hold on DS9830W for more

than5secondstoresetthedevice.Then

set up the Wi-Fi network for DS9830W

again (see 'Connect to your home Wi-Fi

network for AirPlay' on page 10).

• Disconnect and reconnect the AC power

plug,andthenswitchonthedeviceagain.

Remote control does not work

• Beforeyoupressanyfunctionbutton,rst

select the correct source with the remote

controlinsteadofthemainunit.

• Reduce the distance between the remote

controlandtheunit.

• Insert the battery with its polarities (+/–

signs)alignedasindicated.

• Replacethebattery.

• Aim the remote control directly at the IR

sensoronthefrontofthemainspeaker.

Wi-Fi network connection failed

• Check if your Wi-Fi router is Wi-Fi

802.11b/gcertied.Thisdeviceisonly

compatiblewithWi-Fi802.11b/gcertied

routers.

• IfyourWi-FirouterisWi-Fi802.11n

certied,makesuretoenablethe

802.11b/gmode.DS9830Wdoesnot

support connection to routers with

802.11nonly.

• This device does not support the WPS-

PINmethod.

• If your Wi-Fi router supports WPS and

the WPS-PBC method but fails to connect

toDS9830W,try the manual Wi-Fi setup

method (see 'Method 3: Connect to a

non-WPS Wi-Fi router' on page 12).

• EnableSSIDbroadcastontheWi-Firouter.

• Keep away from potential sources of

interferencewhichmayaffectWi-Fisignal,

suchasmicrowaveovens.

• If you fail to use your PC for Wi-Fi network

setup,checkwhetheryourPCisusinga

Wi-Finetwork.YoucannotuseEthernet

connectionforAirPlaynetworksetup.

• Make sure that the SSID name of your

home router consists of alphanumeric

characters,withnospaceorspecial

characterslike%/#/*inserted.

• If you choose to rename the AirPlay device

'Philips_Install XXXXXX' in the setting

menu,donotusespecialcharactersor

symbols.

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