Philips 273P3LPHEB User Manual download pdf (Page 44)

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9.2 SmartControl Premium FAQs

Q1. I change the monitor on a PC to a

different one and the SmartControl

Premium becomes un-usable, what do

I do?

Ans.: Restart your PC and see if

SmartControl Premium can work.

Otherwise, you will need to remove

and re-install SmartControl Premium to

ensure proper driver is installed.

Q2. The SmartControl Premium functions

worked well before, but it does not

work anymore, what can I do?

Ans.: If the following actions were executed,

the monitor driver may need to be re-

installed.

v Changed video graphic adapter to another

one

v Updated video driver

v Activities on OS, such as service pack or

patch

v Run Windows Update and updated

monitor and/or video driver

v Windows was booted with the monitor

power off or disconnected.

v To find out, please right click My Computer

and click on Properties->Hardware->

Device Manager.

v If you see "Plug and Play Monitor" shows

under Monitor, then you need to re-install.

Simply remove SmartControl Premium and

re-install it.

Q3. After installing SmartControl Premium,

when clicking on SmartControl

Premium tab, nothing shows up after a

while or a failure message shows, what

happened?

Ans.: It might be your graphic adaptor is not

compatible with the SmartControl

Premium. If your graphic adaptor is one

of the above mentioned brands, try to

download the most updated graphic

adaptor driver from corresponding

companies’ web site. Install the driver.

Remove SmartControl Premium, and

re-install it once more.

If it is still not working, we are sorry that

the graphic adaptor is not supported.

Please visit Philips website and check

if an updated SmartControl Premium

driver is available.

Q4. When I click on Product Information,

only partial information is shown, what

happened?

Ans.: It might be your graphic card adaptor

driver is not the most updated

version which fully supporting DDC/

CI interface. Please try to download

the most updated graphic adaptor

driver from corresponding companies’

web site. Install the driver. Remove

SmartControl Premium and re-install it

once more.

Attention

Theft mode enabled

Q5. I forgot my PIN for Theft Deterrence

Function. How can I do?

Ans.: Philips Service center has a right to

ask for legitimate identification and

authorization, in order to establish

ownership of the monitor.

9.3 General FAQs

Q1: When I install my monitor what should

I do if the screen shows 'Cannot

display this video mode'?

Ans.: Recommen

ded resolution for this

monitor: 1920 x 1080 @60Hz.

9. Troubleshooting & FAQ

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