Philips HTS9241 User Manual download pdf (Page 41)

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Sound

No sound from home theater speakers.

• Connect the audio cable from your home

theater to your TV or other devices. You

do not need a separate audio connection

when:

• the home theater and TV are

connected through an HDMI ARC

connection, or

• a device is connected to the HDMI IN

connector on your home theater.

• Set up the audio for the connected device

(see‘Setupaudioforconnecteddevices’on

page 16).

• Reset your home theater to its factory settings

(see‘Applyfactorysettings’onpage36),and

then switch it off and switch on again.

• On your home theater, press SOURCE

repeatedly to select the correct audio input.

Distorted sound or echo.

• If you play audio from the TV through the

home theater, make sure that the TV is

muted.

Audio and video are not synchronized.

• 1) Press SOUND SETTINGS. 2) Press

the Navigation buttons (left/right) to select

AUD SYNC, and then press OK. 3) Press

the Navigation buttons (up/down) to

synchronize the audio with the video.

Play

Cannot play a disc.

• Clean the disc.

• Make sure that the home theater supports

thetypeofdisc(see‘Mediaformats’on

page 38).

• Make sure that the home theater supports

theregioncodeofthedisc(see‘Region

codes’onpage38).

• IfthediscisaDVD±RWorDVD±Rdisc,

makesurethatitisnalized.

Cannot play a DivX le.

• MakesurethattheDivXleisencoded

accordingtothe‘HomeTheaterProle’

with the DivX encoder.

• MakesurethattheDivXleiscomplete.

DivX subtitles do not display correctly.

• Makesurethatthesubtitlelenameisthe

sameasthemovielename(see‘Subtitles’

on page 23).

• Select the correct character set: 1) Press

OPTIONS. 2) Select [Character Set].

3) Select the supported character set.

4) Press OK.

11 Troubleshooting

Warning

•

Risk of electric shock. Never remove the

casing of the product.

To keep the warranty valid, never try to repair the

product yourself.

If you have problems using this product, check the

followingpointsbeforeyourequestservice.Ifyou

still have a problem, register your product and get

support at www.philips.com/welcome.

Main unit

The buttons on the home theater do not work.

• Disconnect the home theater from the

power supply for a few minutes, then

reconnect.

Picture

No picture.

• Make sure that the TV is switched to the

correct source for the home theater.

No picture on a TV connected through HDMI.

• Make sure that you use a High Speed HDMI

cable to connect the home theater and TV.

Some Standard HDMI cables do not display

properly for some images, 3D video, or

Deep Color.

• Make sure that the HDMI cable is not faulty.

If it is faulty, replace it with a new cable.

• Press (Home) and then 731 on the

remote control to restore the default

picture resolution.

• Change the HDMI video setting, or wait for

10secondsforautorecovery(see‘Picture

resolution’onpage33).

Disc does not play high-denition video.

• Makesurethatthedisccontainshigh-

denitionvideo.

• MakesurethattheTVsupportshigh-

denitionvideo.

• Use an HDMI cable to connect to the TV.

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Philips HTS9241 User Manual Page 41

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