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9 Troubleshooting
This chapter summarizes the most common problems you could encounter with the purier. If you are
unable to solve the problem with the information below, contact the Consumer Care Center in your
country.
Problem Possiblesolution
The
light has been on
continuously.
The lter is full. Replace the lter and reset the purier.
No air comes out of the air
outlet.
The purier is not connected to the power supply. Plug the purier
into the power supply and switch on.
The fan speed does not
change when the sleep
mode is activated.
In sleep mode, the fan speed is set to a very low level. If you want to
change the fan speed, press the
button one or more times to set
the desired fan speed.
The airow that comes
out of the air outlet is
signicantly weaker than
before.
• The pre-lter is dirty. Clean the pre-lter (see ‘Clean the pre-
lter’).
• You have not removed all packaging material from the lters.
Make sure that you have removed all packaging material.
The air quality does not
improve, even though the
purier has been operating
for a long time.
• One of the lters has not been placed in the purier. Make sure
that all lters are properly installed in the following order, starting
with the innermost lter: 1) HEPA lter, 2) activated carbon lter,
and 3) pre-lter.
• The air quality sensor is wet. The humidity level in your room
is high and causes condensation. Make sure that the air quality
sensor is clean and dry (see ‘Clean the air quality sensor’).
The color of the air quality
light always stays the same.
• The air quality sensor is dirty. Clean the air quality sensor (see
‘Clean the air quality sensor’).
• There is not enough ventilation in the room. Open a window, to
improve the air circulation.
I need cleaner air because I
have an allergy.
You can change the air quality sensor sensitivity (see ‘Set the
sensitivity of the air quality sensor’) to make the purier clean the
air even better.
The purier is extra loud.
• Please check if you have removed all the packaging material from
the lters.
• If the appliance is still too loud, you can change the fan speed to a
lower fan speed level.
The purier still indicates
that I need to replace a
lter, but I already did.
Perhaps you did not press the
button properly. Plug in the
purier, press the
button and press and hold the button for 2
seconds.
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