Philips HMP5000/12 User Manual download pdf (Page 22)

11 Troubleshooting

If you contact Philips, you will be asked for the model and serial number of this player. The model

number and serial number are at the bottom of this player. Write the numbers here:

Model No. __________________________

Serial No. ___________________________

No picture.

• Refer to the TV user manual for how to select the correct video input channel

NosoundoutputfromtheTV.

• Make sure that the audio cables are connected to the audio input sockets that are grouped with

the selected video input sockets.

ThecontentsoftheUSBstoragedevicecannotberead.

• The format of this USB storage device is not supported.

• The supported memory size is 1TB maximum.

• Make sure that this player supports these les. (Refer to "Specications" > "File")

• DRM-protected video les that are stored on a USB/SD storage device cannot be played through

an analog video connection (for example, composite). You need to use an HDMI connection to

play these les.

Subtitles are not displayed or not properly displayed.

• Make sure that the player supports the formats of the subtitles. (Refer to "Specications" >

"Subtitle support")

• To use a separate subtitle le for DivX video play, do the following:

a NamethesubtitleleinthesamewayasyoudowiththeDivXvideole,withle

extension names unchanged.

b SavethesubtitleleunderthesamedirectoryastheDivXvideoleonthemassstorage

device.

c Throughtheplayer,playtheDivXvideofromamassstoragedevice.

• If you stream DivX video les through DLNA, the separate subtitle les are not supported.

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Philips HMP5000/12 User Manual Page 22