Philips HD7810/60 User Manual download pdf (Page 5)

Problem Solution

Make sure you do not move the SENSEO

machine.

Moving the machine, placing it outdoors or in a

cool or cold environment does not accelerate the

unlocking of the lid.

Do NOT put the SENSEO

machine in the fridge

or freezer, as this does not accelerate the unlocking

of the lid.

If problems continue to occur, contact the Philips

Consumer Care Centre in your country.

The coffee

machine produces

less coffee than

before.

Perhaps the sieve in the centre of the pod holder

is clogged. If the sieve is clogged, unclog it by rinsing

the pod holder under a running tap. If necessary,

use a washing-up brush to unclog the sieve.

Descale the machine (see chapter ‘Descaling’).

The SENSEO

coffee machine

brews only a small

quantity of coffee

or no coffee at all

when it is used for

the rst time.

You have not ushed the machine properly before

rst use. As a result, the boiler is not or not

completely lled. Flush the machine properly

(see chapter ‘Preparing the machine for use’)

before you brew another cup of coffee.

The lid cannot be

closed properly.

Perhaps a used coffee pod is sticking to the water

distribution disc. If this is the case, remove the

used pod.

The machine has

been stored in a

room that was not

frost-free.

Contact the Philips Consumer Care Centre in

your country.

The

SENSEO

coffee is

not strong enough.

Make sure that:

you have used the correct number of pods and have

pressed the right button. Use 1 pod in combination

with the 1-cup pod holder ° and the 1-cup button

°. Use 2 pods in combination with the 2-cup pod

holder °° and the 2-cup button °°;

you have placed the coffee pod(s) properly in the

centre of the pod holder, to prevent water from

escaping along the edge of the pod(s). When you

use two coffee pods on top of each other, make sure

that the convex sides of both pods point downwards

and press the pods lightly into the pod holder;

you have not used the same pod twice by accident;

the coffee in the pod is evenly distributed;

If you prefer a more robust avour, SENSEO

coffee pods with a stronger blend are available.

The SENSEO

coffee is too strong.

If you prefer a milder avour, SENSEO

coffee pods

with a milder blend are available.

The coffee is not

hot enough.

Do not use cups that are too large, as they cause

the coffee to get cold more quickly. When you

use cups, make sure they have a capacity of 150ml.

Water and steam

have leaked from

the bottom of the

machine in a fast

way.

Your SENSEO

machine has a technical malfunction

and has drained all water for safety reasons.

The machine is blocked and does not function

anymore. For assistance, please visit our website

www.senseo.com or take the machine to a Philips

service centre.

Troubleshooting

This chapter summarises the most common problems you could encounter

with the machine. If you are unable to solve the problem with the

information below, visit www.philips.com/support for a list of frequently

asked questions or contact the Consumer Care Centre in your country.

Problem Solution

The indicator light

continues to ash

slowly.

You have not yet ushed the coffee machine

(see chapter ‘Preparing the machine for use’.

You have used the SENSEO

coffee machine at

an altitude higher than 2200 metres above sea

level. This has caused the water in the machine to

start boiling before it has reached the required

temperature. This prevents the machine from

functioning properly. Switch off the machine and no

longer use it at altitudes higher than 2200 metres

above sea level.

The SENSEO

coffee machine

does not produce

coffee when it is

switched on for

the rst time.

You have not yet ushed the coffee machine.

When you use the machine for the rst time,

you have to ush it before you can start brewing

coffee (see chapter ‘Preparing the machine for use’).

The indicator light

continues to ash

rapidly.

Make sure that:

you have placed the water reservoir properly;

there is enough water in the water reservoir (i.e.

above the ° MIN level if you want to brew 1 cup);

the ambient temperature is not lower than 10°C.

If it is, the machine does not function properly.

Water leaks from

the coffee machine.

Make sure that:

you have closed the lid properly (the lever must be

locked properly);

you have not lled the water reservoir beyond the

MAX level;

the sieve in the centre of the pod holder is not

clogged. If the sieve is clogged, unclog it by rinsing

the pod holder under a running tap. If necessary,

use a washing-up brush to unclog the sieve;

you have put the coffee pod properly in the centre

of the pod holder;

the sealing ring is not stuck under the edge of the

water distribution disc;

the water drops on the worktop are not the result

of placing or removing the water reservoir or

removing used coffee pods;

you do not remove the water reservoir when the

coffee machine is heating up. This may cause water

that normally ends up in the water reservoir to leak

out of the machine.

In all other cases, contact the Philips Consumer

Care Centre in your country.

The lid cannot be

opened.

A vacuum may have temporarily formed under

the lid.

Switch off the machine. Pull the lever up as far as

it goes and wait 24 hours before you open the lid.

You may need to use quite some force.

Make sure that the sieve in the centre of the pod

holder is not clogged. If the sieve is clogged, unclog

it by rinsing the pod holder under a running tap.

If necessary, use a washing-up brush to unclog

the sieve.

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Philips HD7810/60 User Manual Page 5

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